We are renewing our Repairs Intervention Policy to improve how we manage repairs and deliver services to our customers. This policy uses data to help us make smarter decisions, respond more proactively, and enhance the overall quality of our homes and services.
It focuses on spotting patterns in repair issues by location, type of repair, and other key indicators. This helps us identify potential problems early, reduce legal disrepair cases, and improve property performance. It also supports our commitment to putting customers first by helping us better understand their needs, build trust, and strengthen relationships.
By working more closely with other teams, we aim to create a smoother and more positive experience for our customers.
We’d love to hear your thoughts. The survey has just five questions and takes less than 10 minutes to complete. Thank you for your feedback!
Please read the policy before completing the survey by clicking HERE.