Tenancy Agreement Review - Tenant Consultation

Changes to your tenancy agreement

Have Your Say: Changes to Your Tenancy Agreement

We are reviewing and updating your tenancy agreement and we want your views on the changes we’re proposing.

Your tenancy agreement is a legally binding document that sets out what is expected from you as a Council tenant and what you can expect from us as your landlord. As your landlord, it’s our responsibility to make sure this agreement is clear, up to date, and fit for purpose.

Because this is an important legal document, we must consult with you before making any changes. This survey is your opportunity to share your feedback and suggestions.

Once the consultation closes, we will review all responses, make any necessary changes, and update you on the final agreement.

Need Help Completing the Survey?

If you have any questions about the consultation or need support completing the survey, you can:

Call us: Contact our Customer Services team on 01442 228000. A member of staff can help you complete the survey over the phone.
Visit us at The Forum: Our Customer Services team can support you in person or over the phone while you’re here.
Request a call back: Give us your name, address, and contact number, and we’ll arrange a one-to-one phone appointment to hear your views.
Get help from the Housing Team: Our officers will also be making phone calls and home visits to help tenants complete the survey.

What’s Changing?

We’ve prepared a Summary of Proposed Changes document and a short video to explain the updates in a clear and simple way.

Please read the summary before starting the survey — or keep it open as you go through the questions, as some will relate to specific changes.

If you think there are other changes we should make to the tenancy agreement, you can share your suggestions within the survey.

Deadline to Have Your Say

The consultation closes at midnight on Friday 31 October 2025.

Please complete the survey before this date to make sure your views are included.

Thank you for taking the time to share your feedback — your views will help shape the final tenancy agreement.

Before you start, we want to know who is filling out this questionnaire. This helps us make sure we hear directly from tenants, but we also understand that someone else might be helping to fill out the form.

All answers will be treated the same and included in the consultation.

Are you the tenant of the property?

[Required]

Yes, I am the tenant
No, I am completing this on behalf of the tenant

If you are completing this survey on behalf of a tenant, please tell us your relationship to them:

Why are you completing this survey on their behalf?

[Required]

The tenant has asked me to support them
The tenant is unable to complete the survey themselves
Other

4. Please confirm you have read our 'Proposed changes to your tenancy agreement' which you can find here. [Required]

I confirm I have read the 'Summary of Changes'
I have not read the 'Summary of Changes'.

5. Please tell us your full name: [Required]

6. Please tell us the first line of your address: [Required]

7. Please tell us your contact telephone number or email address: [Required]

8. How easy was it to understand the changes that we are proposing to your tenancy agreement? [Required]

9. Do you feel you have enough information to give informed feedback on the proposed changes? [Required]

Yes
No
Not sure

10.

Can you explain why you do not feel you have enough information to give informed feedback on the proposed changes?

11. Overall, what is your opinion of the proposed changes to the Tenancy Agreement? [Required]

12. Do you feel the language used in the proposed Tenancy Agreement is easier to understand than the current one? [Required]

Yes
No
Not sure

13. Do you think the agreement better reflects your rights and responsibilities as a tenant? [Required]

Yes
No
Not sure

14. Would a Tenant’s Handbook, which explains key clauses and provides service information, be helpful to you? [Required]

Yes
No
Not sure

15. Would you be interested in getting involved in the development of the new Tenant’s Handbook. For example, through workshops or focus groups? [Required]

Yes
No
Not sure

16. Can you tell us any concerns you have about the proposed changes or how they might affect you?

17. Can you tell us any suggestions you have to improve the proposed tenancy agreement or the way we explain it?

18.

We are committed to equality and diversity. Do you think any of the proposed changes to the Tenancy Agreement could affect you because of a protected characteristic you have? (A protected characteristic is something like age, disability, race, gender, sexual orientation, or religion, which is legally protected to ensure fair treatment for everyone.)

[Required]

Yes
No
Not Sure

19.

How will the proposed changes to the Tenancy Agreement affect you because of a protected characteristic you have?

20. How would you prefer to be consulted about future changes to the Tenancy Agreement or other housing matters? (Select all that apply)

21.

Is there anything else you would like to tell us about the proposed changes to the tenancy agreement?

22.

To complete this survey, you must have read our 'Summary of Proposed Changes' document.

You can find this here: 'Summary of Proposed Changes'.

Once you have read this, you can 'Refresh' your page and complete the survey.

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