Every three years we review and update our Communication Strategy. The Communication Strategy sets out the different ways we will communicate you, our staff and stakeholders and how you can communicate with us. Good communication should be well timed, clear and tailored to your individual needs. Making sure the information we share is easy to understand and that you get to share your feedback on it is vital.We want contacting us to be as easy as possible whether that’s attending our office, over the phone, via email or SMS.
It is important our strategy for communicating reflects what you want as our tenant. It would be great if you could read over the document here and give your feedback on the proposed changes below.
The main proposed changes are:
1. Including a Newsletter Communication Plan
2. Developing our digital communication methods
3. Preventing digital exclusion by introducing monitoring of engagement levels
4. Preventing communication fatigue by planning more targeted communications
Our communications will be guided by a set of principles, which align with our Values, Business Plan objectives and Customer Service Standards.
For example, all communications will be driven by our customers needs, be honest open and relevant and be consistent and transparent.
Do you agree that continuing to develop how we communicate digitally should be a focus going forward?
With the ability to now communicate with our different tenant groups more easily and quickly it is important that communications are planned where possible to prevent fatigue and result in tenants not engaging.
Our communication plans will allow for consultations, surveys and digital communications to be evenly spaced out across the year. Corporate Services will oversee adhoc communications to ensure they are targeted, relevant and aim to minimise the frequency of communications where possible.