Repairs and Maintenance Policy consultation

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

How familiar are you with the Repairs and Maintenance Policy?

Very familiar
Fairly familiar
Somewhat familiar
Not heard of it.

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Was the policy explained clearly when you became a tenant or customer? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you find the policy easy to read and accessible? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the principle of clear and timely communication in the policy is being upheld? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Are updates about repairs consistent with the communication standards set out in the policy? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy provide sufficient detail on how customers will be kept informed? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you believe the response times set out in the policy for emergency, urgent and routine repairs are realistic? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Are the distinctions between emergency, urgent and routine repairs clear in the policy? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the timelines reflect customer priorities such as safety, comfort and essential services? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you think the repair prioritisation principles in the policy are fair and transparent? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy clearly explain how decisions are made when multiple repairs are required? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the prioritisation principles balance immediate needs with long-term maintenance? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the guidance in the policy on managing major works provides sufficient detail on consultation, notice periods and disruption management? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy explain how customers will be involved in planning or decision-making for major works? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you believe the principles of fairness and transparency are applied in major works scheduling? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy make clear who is responsible for different types of repairs (tenant versus landlord)? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the policy provided enough information about how repair quality is monitored and assured? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy explain how complaints or disputes about repairs will be handled? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the policy reflects a commitment to health and safety standards? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy provide sufficient detail on how planned maintenance is scheduled to minimise disruption? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the policy addresses accessibility needs, for example for vulnerable or disabled tenants? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy explain how feedback from customers will be used to improve repair services? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the policy is applied consistently across different households and situations? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Does the policy provide clear information about how emergencies outside normal working hours are handled? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Do you feel the policy balances cost-effectiveness with quality of service? [Required]

Yes
No

We are in the early stages of reviewing our Repairs and Maintenance Policy and would love to hear your feedback. Please read the current policy by clicking HERE before completing the survey. This feedback will help to shape the policy moving forward!

Finally, please provide any additional feedback about the policy in the box below: [Required]

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