Customer Charter

 

In 2023 we asked customers what matters most to them, about their home, neighbourhood and services provided by Stockport Homes, this formed our Customer Charter. We're reviewing the standards set out in the Customer Charter to ensure it reflects what customers want and need from Stockport Homes Group's approach to customer service. You can will find more information regarding the Customer Charter here

 

 

We would really value your feedback to help shape any changes.

For a chance to win £25 high street vouchers please tick the box at the end of the survey to be entered.

Consent
Your privacy matters to us at Stockport Homes. Before you continue, we need your consent to collect your details and store them securely for business use. If you prefer not to give consent, simply exit the survey. You’re free to leave at any point, and none of your responses will be saved.
Stockport Homes is committed to protecting the privacy and data rights of individuals. Any data you provide will be processed and stored in accordance with all applicable Data Protection laws and the Stockport Homes Privacy Notice https://www.stockporthomes.org/privacy-notice/ [Required]
What should customers expect from us

The Customer Charter sets out the standards of service we aim to provide and reflects the behaviours expected of our colleagues. We'd like to understand what these commitments mean to you in practice.

For each statement, please tell us what you would expect from us.

When we say we will be responsive, what does that mean to you?

  • How quickly should we reply to enquiries?
  • How often should we keep you updated?
  • What would good communication look like?
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When we say we will be respectful, what does that mean to you? [Required]
When we say we will be helpful and supportive, what would you expect from us? [Required]
When we say we will listen and act on feedback, what should that look like in prctice? [Required]
When we say we will be great at communication, what does this mean to you?  [Required]
Are there any other customer service standards that are important to you? [Required]
What one behaviour is most important to you when our colleagues are delivering services to you? [Required]
Does the Customer Charter still feel right
Overall, do you think our Customer Charter reflects the service you expect from us today? [Required]
Is there anything in the Charter that you think is unclear or difficult to understand?  [Required]
Is there anything missing that you think should be included in the Charter? [Required]
Are there any promises or commitment in the Charter that you think need updating? [Required]
Do you wish to be entered into the prize draw, to win a £25.00 high street voucher? [Required]
In Person Focus Group Invitation

What should great customer service look like at SHG? Join one of our face-to-face focus groups and help shape the standards, behaviours and expectations we set for colleagues. Your feedback will help influence how we support colleagues to develop and deliver the best possible service.

Please select your preferred session below if you would like to attend. 

Would you be interested in attending the focus group to help share out policies?  [Required]
I wish to attend the focus group on:  [Required]
I require help with transport to attend the focus group [Required]

If you require any adjustments to make the session more accessible, please let us know in the box below. 

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Please add your contact number or email address [Required]
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