Stockport Homes Website (Customer Insight)

Stockport Homes Website Survey

Help us improve our website

We want your views on the Stockport Homes website, including what works well, what needs improving, and your thoughts on Artificial Intelligence (or AI) and web chat. 

Please complete our 10-minute survey and help shape our future website. 

All completed surveys will be entered into our free prize draw to win one of three £25 vouchers*. 

*Terms and conditions apply, please see stockporthomes.org for details

Privacy

Stockport Homes is committed to protecting the privacy and data rights of individuals. Any data you provide will be stored for up to 12 months and will not be shared with any other organisations. Data collected from this survey will be used for the purposes of contacting you with an update on how your views have shaped our service.

More information, including your individual rights, can be found in the Stockport Homes’ privacy notice which is available here Privacy Notice.

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About you
What is your relationship with Stockport Homes? [Required]
Please can you explain more? (Your relationship with Stockport Homes) [Required]
How often do you visit the Stockport Homes Website? [Required]
What device do you normally use to access the website? [Required]
Please can you explain more? (What device you normally use to access the website) [Required]
Why do you prefer to use this device to access the website? [Required]
For example, do you find it easier to use this device for any reason?
Your Experience of using the website
Overall, how satisfied are you with the Stockport Homes website? [Required]
How easy is to find the information or service that you need? [Required]
Please can you tell us why you feel this way about how easy it is to find the information or service that you need? [Required]
Which areas of the website do you use most often? (Please select all that apply) [Required]
Please can you explain more about which areas of the website you use most often? [Required]
How useful do you find the website search? [Required]
How useful do you find the Accessibility tools? (Recite Me tool) [Required]
How useful do you find the online forms? (e.g. Repairs form) [Required]
How useful do you find the contact information feature? (e.g. Contact us page) [Required]
How useful do you find the News and updates feature? [Required]
Have you ever used the website search function? [Required]
Did it help you find what you needed? [Required]
What did you put in the search? And what were you searching for? [Required]
Improving the website
What would most improve your experience of using the website? (Select up to 3) [Required]
Please can you explain more about what would improve your experience of using the website? [Required]
Is there anything you would like to be able to do on the website that you currently can't? [Required]
Are there any website pages that are difficult to use or need improving? [Required]
The following questions are about Artificial Intelligence (AI), and your views and experiences with it. Are you happy to answer these questions? [Required]
How familiar are you with Artificial Intelligence (AI) tools, such as ChatGPT, Microsoft Copilot, Google Gemini, or other AI assistants? [Required]
Do you currently use any AI tools in your daily life, work, studies, or online activities? [Required]
How would you feel about Stockport Homes using AI-powered features on its website to help customers find information or complete tasks? [Required]
Which of the AI-powered website features would you find useful? (Select all that apply) [Required]
Please can you explain more about what AI-powered features you find useful? [Required]
Do you have any concerns about AI being used on the Stockport Homes website? [Required]
Please can you explain more about your concerns of AI being used on the Stockport Homes website? [Required]

Our website has a web chat facility. You can use it to find information and services, such as web pages, online forms, and the MySHG customer portal. During opening hours, you can also use web chat to speak to a member of staff through live chat for some services.  

 The following questions will be about the web chat facility. Are you happy to answer these questions?

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Before today, were you aware that web chat was available on our website? [Required]
Have you ever used the web chat? [Required]
What have you used web chat for? (Select all that apply) [Required]
Please can you explain more about what you have used the web chat for? [Required]
How useful did you find the web chat? [Required]
Why haven't you used the web chat? (Select all that apply) [Required]
What would make you more likely to use the web chat in future? (select up to 3 answers) [Required]
Help shape our future website
Do you have any further comments, suggestions or feedback about any of the topics from this survey? [Required]
Would you be interested in helping to shape the future of the Stockport Homes website? [Required]
If you'd like us to send you some more information on how you can help shape the future of our website, please can you provide your name and email address? [Required]

Would you like to be entered into our free prize draw to win one of three £25 Vouchers? (Terms and conditions apply, please see stockporthomes.org for details)

[Required]

To be entered into our prize draw to win one of three £25 vouchers*, please can you provide your name, phone number and/or email address. 

[Required]
*Terms and conditions apply, please stockporthomes.org for more details.
 Please provide an answer.

Ready to Submit

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