BHA Business Strategy 2027-32
Help Shape Our Future Services

Blairtummock Housing Association is developing a new 5-year business strategy that will set our future priorities for improving services and investing in homes and neighbourhoods. As part of this plan, we will set out clear actions to track our progress and make sure we’re delivering the meaningful results our customers expect.

We want this plan to be shaped by the people who matter most – our customers. That’s why we’re asking for your views on what’s working well, what could be better, and what matters most to you going forward. Your feedback will play an important role in helping us make the right decisions for the future.

This survey should take no more than 5 minutes to complete.  Everything you share will be treated with the utmost confidence, and nothing you say will be linked back to you personally.

Taking part is entirely voluntary. Choosing not to participate will not affect any services you currently receive or may receive in the future.

Thank you for taking the time to share your thoughts — your feedback will make a real difference in shaping the future of Blairtummock HA.

Q1 From your point of view, does Blairtummock HA provide a good experience when you contact us to ask for help?
To what extent do you agree or disagree with the following statements?
"Blairtummock makes it easy for me to ask for help - I can speak to someone when I want to" [Required]
"Blairtummock offers choices on how to use the services I need ( eg via my Housing Officer, visiting the office, calling the Association or using the website)" [Required]
"Blairtummock get back to me quickly when I ask a Question" [Required]
"I get what I need when I ask for help - I don't need to keep repeating my story" [Required]
" I feel listened to when I contact Blairtummock" [Required]
"I know who to contact when I need help and feel comfortable asking for support" [Required]
"I feel that staff help with resolving my problems and addressing my needs" [Required]
Q2 How easy does Blairtummock Housing Association make it for you to use their services?
"It is easy for me to get information on how my rent charge is made up" [Required]
"It is easy for me to get information on when repairs and improvements are due" [Required]
"It is easy for me to report a repair" [Required]
"It is easy to track how a repair is progressing" [Required]
"It is easy to get help if I have a problem in the neighbourhood" [Required]
"Getting support to help manage my tenancy is easy eg help with daily living, financial advice, energy/fuel advice or adaptations to my home" [Required]
"It is easy to get advice on moving home" [Required]
"I find it easy to get involved in decisions about my home" [Required]
"I find it easy to get involved in decisions about my neighbourhood" [Required]
Q3a Which of the following things are most important to you as a Blairtummock Housing Association customer?
Please select all which apply [Required]
If you selected 'Other', please provide details below [Required]
Of those previously selected, which one of the following matters MOST to you as a Blairtummock Housing Association customer?
Please select your main priority [Required]
If you selected 'Other' Please provide further details below [Required]
As a landlord committed to delivering great customer services and homes, what could we improve?
Please select all that apply [Required]
If you selected 'Other' please provide further details below [Required]
Overall Service
Thinking about the overall service from Blairtummock HA, what do you feel we do best? [Required]
If there was one thing Blairtummock HA could do to improve our overall service to tenants, what would your priority be? [Required]

Please indicate how you would score the overall service from Blairtummock HA on a scale of 1 to 10. 

[Required]
Very unsatisfied very satisfied
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Please indicate with a score of 1 to 10 how likely you would be to recommend Blairtummock HA as a landlord. 

[Required]
Not at all likely Extremely likely
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About you

Finally, we would like to ask some questions about you and your current home. This will allow us to analyse survey results to assess if tenants who live in specific types of properties or who are of different ages or household types have different types of view. This will allow us to consider if the way we deliver services needs to improve for certain groups of tenants.

You may skip any question you prefer not to answer. Your responses will be treated with the utmost confidence and stored securely in line with data protection rules. It will not be possible to identify you personally from any of the information you provide, and this information will not be included in any reports or shared with third parties.

By answering these questions, you confirm you have read and understood the information above and have agreed to continue

How long have you lived in your current home? [Required]
What type of property do you currently live in? [Required]
What age range are you? [Required]
How would you describe your household? [Required]
 Please provide an answer.

Ready to Submit

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