New communal cleaning service feedback survey

Introducing communal cleaning in your building

We're planning to introduce a weekly cleaning service for the shared areas of your building, including hallways, stairwells and entrances, from January 2027.

We know how important it is to have clean, safe and well-maintained communal areas. Through feedback from residents, including during our Big Door Knock, you've told us that keeping these shared spaces clean is something you'd like us to improve.

Before the new service starts, we'd like to understand your views and hear your thoughts. Your feedback will help us ensure the service meets residents' needs and provides a cleaner, more welcoming environment for everyone.

Please take a few minutes to share your feedback. Once you've submitted your responses, we'll be in touch.

Thank you!

 

Your details

What will the new cleaning service include?

Before regular cleaning begins, your building will receive a one-off deep clean. We're planning to start these in December 2026, followed by the phased introduction of weekly cleaning from January 2027.

The cleaning will be carried out by our contractor, Just Ask. We'll contact you by text or email to confirm when the service will begin in your building.  

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What will the new cleaning service include?

Before regular cleaning begins, your building will receive a one-off deep clean. We're planning to start these in December 2026, followed by the phased introduction of weekly cleaning from January 2027.

The cleaning will be carried out by our contractor, Just Ask. We'll contact you by text or email to confirm when the service will begin in your building.  

During each weekly visit, cleaners will:

·       Remove litter from communal areas.

·       Remove cobwebs from ceilings, where accessible.

·       Wipe down ledges and skirting boards to remove dust and marks.

·       Clean marks from light covers and switches.

·       Remove marks from walls, where possible.

·       Vacuum carpets and sweep and mop hard floors.

·       Wipe down door handles and plates.

·       Clean internal communal doors, including glass panels.

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During each weekly visit, cleaners will:

·       Remove litter from communal areas.

·       Remove cobwebs from ceilings, where accessible.

·       Wipe down ledges and skirting boards to remove dust and marks.

·       Clean marks from light covers and switches.

·       Remove marks from walls, where possible.

·       Vacuum carpets and sweep and mop hard floors.

·       Wipe down door handles and plates.

·       Clean internal communal doors, including glass panels.

How much will it cost?

Please refer to your individual email/letter for more information around cost. 

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How much will it cost?

Please refer to your individual email/letter for more information around cost. 

We'd like to hear your feedback. Please use the box below to share any comments or questions you have about the new service:

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