What is our Asset Management strategy? 

Our Asset Management strategy sets out how we will maintain, improve and invest in homes, buildings, estates and neighbourhoods over the coming years.

How has our strategy been developed?

We've spent time listening to residents across SettleParadigm, through research surveys and conversations. Five things came through clearly: 

• The condition of homes matters most

• Repeat repairs are frustrating

• Residents want to understand investment decisions

• Communal areas and estates matter too

• Residents want a more proactive approach

We've developed four commitments that will shape how we work.

We’d really value your views on the overall direction, and whether we've got the right priorities.

Our Asset Management strategy commitments are:

To level-up your homes and our investment approach

• Tackle historic differences in investment across all properties, helping create a more consistent standard for homes, blocks and neighbourhoods.
• Improve the quality and reliability of homes, while continuing to invest in safer, warmer and more energy-efficient properties.
• Reduce repeat problems and resident disruption by better coordinating repairs, compliance work and planned investment programmes.

To what extent do you agree or disagree that this commitment would help to build trust, confidence and satisfaction among SettleParadigm residents?

To use resident feedback alongside property data to shape our plans

• Use resident feedback, complaints, repairs history and lived experience alongside property data when making investment decisions.
• Involve residents more consistently in shaping investment priorities.
• Be more transparent about how investment decisions are made, what residents can expect, and how resident feedback has influenced priorities.

To what extent do you agree or disagree that this commitment would help to build trust, confidence and satisfaction among SettleParadigm residents?

To build the skills, systems and processes to deliver now and in the future

• Strengthen how teams work together, so services are more joined-up and effective.
• Improve the systems and technology that support asset management, helping us plan and deliver more effectively.
• Build the skills, capacity and specialist expertise needed to manage increasingly complex requirements.
• Work with residents to test new approaches and identify problems earlier, so we are more proactive over time.

To what extent do you agree or disagree that this commitment would help to build trust, confidence and satisfaction among SettleParadigm residents?

This commitment is for information only so we will not be asking for feedback on this.

To understand your homes and the properties we manage

• Build a more complete picture of the condition and performance of homes, blocks, estates and communal areas.
• Improve how we bring together information from surveys, inspections, repairs and investment programmes, helping us identify issues earlier and target investment more effectively.
• Develop a more detailed, property-level understanding of homes and properties, giving us a stronger evidence base for investment, compliance and long-term planning.

Together, these commitments set out how we will manage the condition, safety and energy efficiency of homes and communal areas:

• To understand your homes and the properties we manage
• To level-up your homes and our investment approach
• To use resident feedback alongside property data to shape our plans
• To build the skills, systems and processes to deliver now and in the future

Do you have any further comments about our 2027-30 Asset Management strategy?

Overall, how do the four Asset Management strategy commitments make you feel? (Please choose up to two answers)