We're looking for customers to help Wrekin meet the standards of the Housing Ombudsman’s Complaint Handling Code.
Your involvement will play a key role in improving our complaint handling process and ensuring transparency for all residents.
We need help reviewing nine key areas:
- Definition of a complaint
- Exclusions
- Accessibility & awareness
- Complaint handling staff
- Complaint handling process
- Complaint stages
- Putting things right
- Self-assessment reporting & compliance
- Scrutiny & oversight
To take part you will need to have a good understanding of:
- Reading and analysing reports
- Requesting information to support findings
- Communicating results clearly (written, verbal, electronic)
Taking no longer than three months, your input will ensure we remain compliant with the Ombudsman’s standards.
If you are interested please email a few lines explaining why you would like to take part and the skills you can bring to the process to getinvolved@wrekin.com