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Bury Housing Services Satisfaction Survey 2025-26

Your feedback matters! We want to hear from you about how we’re doing and how we can improve. By completing our Tenant Satisfaction Measures Survey, you’ll help shape the services we provide—and as a thank you, you’ll be entered into a monthly prize draw!

The survey is quick and easy, with just 12 questions that take only a few minutes to complete. Your voice makes a difference, so don’t miss this opportunity!

Take the survey today and help us make things better for you!

Our results are published here: Customer Feedback

Thank you!
Taking everything into account, how satisfied or dissatisfied are you with the service provided by Bury Council Housing Services? [Required]




Has Bury Council Housing Services carried out a repair to your home in the last 12 months? [Required]

How satisfied or dissatisfied are you with the overall repairs service from Bury Council Housing Services over the last 12 months? [Required]




How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it? [Required]




How satisfied or dissatisfied are you that Bury Council Housing Services provides a home that is well maintained? [Required]




Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Bury Council Housing Services provides a home that is safe? [Required]





How satisfied or dissatisfied are you that Bury Council Housing Services listens to your views and acts upon them? [Required]





How satisfied or dissatisfied are you that Bury Council Housing Services keeps you informed about things that matter to you? [Required]





To what extent do you agree or disagree with the following “Bury Council Housing Services treats me fairly and with respect”? [Required]





Have you made a complaint to Bury Council Housing Services in the last 12 months? [Required]

How satisfied or dissatisfied are you with Bury Council Housing Services’ approach to complaints handling? [Required](Complaints Handling Factsheet)




Do you live in a building with communal areas, either inside or outside, that Bury Council Housing Services is responsible for maintaining? [Required]


How satisfied or dissatisfied are you that Bury Council Housing Services keeps these communal areas clean and well maintained? [Required]




How satisfied or dissatisfied are you that Bury Council Housing Services makes a positive contribution to your neighbourhood? [Required]





How satisfied or dissatisfied are you with Bury Council Housing Services’ approach to handling anti-social behaviour? [Required]





Is there any comment that you would like to leave?